• Account

  What is a sub-account?

  Sub-accounts allow you to organize and segment usage and resources within your account. Using sub-accounts you can seperate the keys, usage logs and analytics reports for different development stages such as Test and Production. You can switch between your sub-accounts at any time by using the drop-down selector at the top right corner of the page.

• Account

  How do I create new sub-account?

  Please go to the new sub-account creation page in your account and fill out the form. The new sub-account will be instantly accessible.

• Account

  How do I create a new access role?

  Please go to the new role creation page in your account and fill out the form. You will then be able to assign this access role to new and existing users.

• Account

  How do I add another user to my account?

  Please go to the new user creation page in your account and fill out the form. The new user will be emailed a link which will allow them to set a new password and continue straight into the account to begin work.

• Account

  Forgotten password

  Please use this password reset form to reset your password and regain access to your account.

• API

  Where can I find API documentation?

  Please visit our docs website to review our API documentation and other related information.

• API

  Can I review logs of my API calls?

  Yes, you may review your web API usage in your personal API log and enjoy indefinite storage.

• API

  Do you offer API integration help?

  Yes, for assistance please contact us via the contact form. Please include as much information as possible about your configuration and the issues you are facing.

• API

  How do I setup an IP whitelist entry?

  Navigate to the API IP whitelist page and enter the IP address of your web server.

• Billing

  Are my payment details secure?

  Yes, your card details are sent directly from your browser to our payment processor, Stripe.

• Billing

  How do I change my default payment option?

  Please open your billing portal while logged-in to your account. You will then be able to manage your payment sources such as adding new cards, setting default payment methods, and more.

• Billing

  Do you charge a card processing fee?

  No, the payment processing costs we incur are built into the price of the plans.

• Billing

  How can I cancel my subscription?

  To cancel your subscription plan simply go to the billing portal and click the "cancel subscription". You will continue to be able to use the API until the end of the billing cycle as usual.