Faq

General


Why do I need to validate email addresses?
Ensuring the validity of email addresses you accept provides a host of benefits - it blocks fraudulent signups to your app and ensures you have a channel to legitimate users by catching typographical errors. These two factors join to help increase your ROI by lowering bounce rates so you can connect with your customers. Lower bounce rates will also help increase your reputation as an email sender to the ESPs such as Google which will in turn help to ensure your emails make it to the user's inbox.
How can I get in touch?
We loving hearing from customers and potential users, please get in touch with us at any time using our contact form.
What is EmailRecons's approach to data privacy?
We take all possible precautions to keep your data safe from unauthorised third parties. In addition, we do not share any of your details with any third-party. In regards to the email addresses we validate we operate an absolute "no store" policy which means we never store the email addresses you transmit to us.
What do the various terms used to describe each email mean?
We have composed a dedicated help and explanation page to explain what we mean by the various terms used throughout the site, such as a "role" or "free" email address.
Faq

Account


How can I reset my password?
You are, mostly likely, familiar with the password reset procedure we have adopted as most secure websites operate in a similar fashion. Please navigate to the password reset page, enter your account email and submit the form. You must then open the email you have received and follow the instructions held within.
How can I resend my confirmation email?
Please login to your account, and at the top of the page you will see a large banner asking you to confirm your email address. Contained in this banner, to the right side, is a button which when clicked will resend your confirmation email.
Faq

Billing


Are my card details secure with EmailRecon?
Yes. Your credit card details do not travel via our servers, instead they are transmitted directly to our card processor who then tokenise the card details and send us a token representation of your billing information. Please reset assured we take security very seriously.
How much does this service cost?
There is no monthly or signup cost to using our service. This means that if you use less than the free monthly allowance you will not be charged a dime. When your usage increases the cost to you will be calculated using our tiered billing system which will provide discounts as you increase in volume.
How often am I billed?
You will be billed in a NET30 billing cycle starting from the day your account is created.